**Lovable Payments, powered by Paddle.** From prompt to payments.

[Learn more](/content/lovable-payments-faq/index.html)

# How do I contact Support?

# I’m a Consumer

_You’ve purchased or want to purchase something from one of our sellers_

Buyers can get help with their existing transactions immediately by visiting [paddle.net](https://paddle.net/). We’re able to solve 94% of queries in minutes, with the most common queries being related to:

- Refund requests
- Subscription cancellations
- Updating subscription details
- Requesting receipts
- And more

In the event that we’re unable to solve your query, your request will be forwarded to our _Buyer Support_ team directly who will respond to your query via email.

# I’m an existing Seller

_Get help with using the platform_

You’ll find answers to various questions you may have about Paddle in both our [Help Centre](/content/help/index.html) and [Developer Documentation](https://developer.paddle.com/) by using the _search function_. If you’re unable to find an answer, you can get in touch with us by following the information below.

Existing vendors can get in touch by emailing our _Seller_ _Support_ team at [sellers@paddle.com](mailto:sellers@paddle.com). Be sure to send an email via an email address linked to your existing vendor account. This ensures we can identify you quickly and link your request to your account.

# I want to speak to Sales

_You’d like to learn how Paddle can help you grow_

Getting in touch with our Sales team is easy. All you need to do is visit [paddle.com/demo](/content/demo/index.html), where we’ll ask you for some information about your product or company. A member of our team will be in touch shortly to better understand how we can help.